SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 1-3 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-2 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandvitality.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandvitality.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The moment I saw this gold acrylic ball chandelier, I knew it was exactly what our foyer needed – elegance and style combined with durability and energy efficiency. The comprehensive warranty was just the cherry on top.
I adore this chandelier! 💖 Not only does it look incredibly chic and modern, but its LED lights save me money on electricity bills while still providing excellent lighting options to suit any mood or event.
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This sophisticated gold acrylic ball chandelier has added such a touch of luxury to our space - everyone who visits compliments us on it! Moreover, its durable construction ensures minimal maintenance which is always a plus point 👌
This exquisite chandelier has given my home a whole new level of elegance. It's not just about the looks, it's also energy-efficient and lasts long. I am completely satisfied with this purchase.
With its modern design and luxurious appearance, this chandelier is an absolute showstopper! The best part? It’s as practical as it is beautiful with its energy-saving LEDs. Absolutely thrilled!
This gold acrylic ball chandelier has brought such warmth to our space - we love how customizable the color temperature options are! Plus, the safe packaging ensured that it arrived in perfect condition 👍
The comprehensive warranty provided me peace of mind when purchasing this lavish piece. Now that it's installed — I can't imagine my living room without its radiant glow!
We've had so many compliments on our new light fixture! 😊
What a wonderful investment for any homeowner looking to add some luxury to their space while saving money on electricity bills. This durable construction ensures you won’t be replacing anytime soon – worth every penny!
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Love how this luxurious piece enhances my room aesthetics with its modern design, plus it's super energy-efficient—what more could I ask for?
This chandelier is a true masterpiece that combines luxury and efficiency in one package. The multiple color temperature options are just fabulous—it's like having a new light fixture every time you switch them up!