SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 1-3 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-2 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeandvitality.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of homeandvitality.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After years of settling for less-than-ideal grilling solutions, discovering this combo grill felt like hitting the jackpot. Its innovative design, which combines the convenience of gas with the flavor-enhancing qualities of charcoal, immediately caught my attention. Now, several months and countless grilling sessions later, I can wholeheartedly recommend this product to any outdoor cooking enthusiast looking for versatility and reliability.The assembly, while requiring a bit of time and effort, was a small price to pay for the quality and functionality this grill offers. The construction is solid, promising durability and resistance to wear and tear. The dual grilling options have allowed me to experiment with a wide range of recipes and cooking techniques, from quick gas-grilled fish to slow-cooked charcoal-smoked ribs. The side burner is another feature that has come in handy, especially for preparing sauces and sides while the main course grills to perfection.Overall, this grill represents a significant upgrade from my previous outdoor cooking equipment. Its combination of gas and charcoal grilling capabilities, along with the added convenience of a stovetop burner, makes it a versatile and indispensable addition to my outdoor kitchen. The quality of the meals I've been able to prepare has consistently impressed my family and guests, making this grill a worthwhile investment for anyone passionate about outdoor cooking.
The grill's dual functionality has been a game-changer for my outdoor cooking. The ability to use both gas and charcoal in one cooking session has allowed for greater flexibility and creativity in my menu planning. For instance, I can quickly grill vegetables on the gas side while giving steaks the smoky flavor they deserve on the charcoal side. Additionally, the side burner has proven invaluable for preparing side dishes, making it possible to manage the entire meal outdoors without the need to step inside the kitchen.
Putting together this grill was a breeze, and the quality is outstanding! Highly recommend it to anyone looking for a reliable grill.
Absolutely love this product, but here's a crucial tip for all users: the vent screw on the right severely hinders the charcoal riser's movement due to its length. Simply reversing the screw's direction solves this problem, making it a must-do modification for optimal use.
The grill's quality is top-notch, massive, and robust.
Some mechanical skill is required for assembly, but it's straightforward if you follow the instructions. I'm delighted with my new grill.
My husband is thrilled with this grill. Its size and the options for gas, charcoal, and even a stovetop for outdoor frying make it a favorite. We've yet to see how it holds up against rust.
After a year and a half of use, I'm still in love with the charcoal side for meats, while the gas side is ideal for vegetables, baking, and keeping dishes warm. The side burner is indispensable.
This is my second purchase of this grill online. The first one lasted six years. It's the perfect combo of gas and charcoal, seemingly unique in offering both. It's the best value around.
This grill is fantastic for parties. Absolutely love it.
A Father's Day gift from my wife, and out of all the Gas/Charcoal Grills I've had, this one tops them all. Using both sides simultaneously, I bake potatoes on the gas side and grill steaks on the charcoal side. It's also excellent for smoking. I'm on the lookout for a compatible rotisserie.
The ease of cleaning and starting up this grill has impressed me greatly. Absolutely love it.
I adore this grill, using a smoker box on the charcoal side while grilling hamburgers on the gas side.
The materials and quality of this grill are exceptional. It cooks evenly and makes grilling fun and easy, especially with the quick cleanup.
A year into using this grill, and I've encountered no issues. I love this grill.
Three years with this grill combo, and it continues to perform excellently. It caters to every cooking preference, whether it's the precise temperature control of gas or the char flavor of charcoal or hardwood. Covering it during bad weather or winter is essential, as with any grill.
Three years with this smoker grill combo and I'm still in love with it. The vast grilling area and adjustable smoking height are perfect. I've used both simultaneously, and the results are consistently perfect.
Years after purchasing, this product still holds up well. Even after a dog chewed my propane lines, replacements were easily found. It's very user-friendly and easy to clean.
Extremely pleased with this grill! Since getting it last summer, I've used it 3-4 times a week without any issues. The only problem is, after grilling, I immediately want to grill again. Fantastic product!
Four years in, and I'm so glad I made this purchase. I'm now enjoying grilled food more than ever. In the Bahamas, where it feels like summer year-round, grill nights are frequent. I'd recommend this grill to anyone and am considering buying a new one soon due to wear on the ash trays, but otherwise, it's been an excellent buy.
I chose this model for its dual-use capability, not wanting two separate grills. It replaced my gas grill from 2003, which was still in like-new condition and was given to a friend who thought it was new. After trying various brands over the years, this stands out as the best.
This purchase was to replace my Char Broil bought in 2000, which was still operational after replacing burners and the grate. Despite surviving two wind storms that damaged it, it was swiftly claimed and rebuilt by a neighbor when I set it out. Given how long my old one lasted, I didn't hesitate to get another Char Broil. The combination of gas and charcoal allows for versatile cooking, and the gas side's three burners make this grill exceptionally versatile. In short, it's GREAT!
This is my second purchase of this deluxe grill because it's incredible.
As my first grill, I'm quite satisfied, though I can't compare it to others. Its size is a bit large, but the dual gas and charcoal functionality is fantastic. It's reasonably well made and assembly was straightforward, despite the heavy firebox requiring two people. The charcoal side's design, including an ash tray and access door, is well thought out.
Bought in 2013, this grill is still heavily used. My husband appreciates the gas and charcoal options, with gas being particularly useful in cold weather for instant cooking. We've encountered issues with a burner's lighter, but it's easily circumvented with a handheld lighter. We continue to use it year-round, grilling even in winter, hence a five-star rating.
Assembly was a team effort but manageable with a few breaks. The grill's construction is solid and durable, showing no signs of wear or heat warping after months of frequent use. Our BBQ guests are always impressed, many unaware that gas and charcoal combo grills exist. It's been a highlight of our July 4th party, allowing us to grill a variety of foods simultaneously on both sides.
The grill is fantastic, offering both gas and charcoal options. Assembly took some time but was worth it.
Assembly was straightforward, even alone. Just align the main body and lower section as directed for an easy setup. The grill accommodates lump charcoal well, though I'm readjusting to non-gas grilling. Looking forward to many seasons with this unit, despite needing to address a few shipping damages.
Delighted with this grill from the get-go. Delivery was prompt, assembly took around an hour and a half, and the performance has been outstanding. Grilled steaks on charcoal and potatoes and kebabs on propane all came out perfectly. Very satisfied with this grill.
The grill arrived undamaged, with all parts intact. Assembly was smooth. Using both gas and charcoal sides proved easy and effective. The charcoal fire is hotter and adds a great flavor. Highly recommend using a charcoal chimney for ease. The adjustable charcoal height via crank is a standout feature.
This product is brilliant, offering the best of both worlds. Lighting charcoal in it can be tricky, but using a charcoal chimney starter solves that issue. Despite being exposed to the elements for two years, maintaining it with oil has kept it rust-free. It's big and has proven durable over time.
Really enjoying this large grill with gas and charcoal options. Used the charcoal side so far, but looking forward to trying gas. Beware of its tendency to rust, though. Its size is larger than expected, but it's unbeatable. Would recommend to friends.
Primarily a gas grill, it might not be the best for smoking compared to a pellet grill. If you're comfortable with assembly, it should be straightforward.
The grill arrived heavy but manageable and functions beautifully. My husband loves it, despite a minor issue with the temperature gauge on the charcoal side not working after the first use. Still, it comes highly recommended.
Thrilled with this purchase. It arrived in perfect condition and was assembled quickly. As a grilling novice, this grill has been an excellent choice, allowing me to manage the entire meal outdoors. The side burner is a fantastic addition.
Assembly was solo and took about an hour. The grill's sturdy construction and easy mobility due to the casters are impressive. Highly satisfied with this purchase.
An excellent product. Assembly was manageable alone. Both the gas and charcoal sides performed splendidly, allowing for diverse cooking options. Charcoal provided a smokier flavor, while gas met expectations. Thrilled with the performance.
This combo was perfect for accommodating both my preference for gas and my roommate's for charcoal. Assembly was doable on my own, and the outcome has been consistently juicy meats. Thrilled with this grill.
This BBQ grill excels, offering all possible options. It managed a large party effortlessly. The BBQ brick side delivered evenly cooked food without burning, and the gas side provided ample flame. It's impressively durable and has remained rust-free outdoors.
Despite its affordability, this grill provides even heat and the convenience of choosing between briquettes or propane. Assembly is a bit of a hassle but worth the effort for the quality it delivers.
Purchased for a son-in-law's 40th birthday, this grill surpassed his expectations, especially compared to his smoker and old grill. The dual features greatly impressed him after just one use.
Assembly definitely requires two people. Once set up, it's a dream for any barbecue enthusiast.
Delivered in time for holiday cooking, it perfectly suits our family's needs and preferences. The combo grill eliminated the need for managing two separate grills, making cooking more convenient.
The size and versatility of this grill make it suitable for large or small BBQs. The adjustable charcoal pan is a standout feature, and my husband loves using this grill. Highly recommend.
Since purchasing a few months ago, we've used it several times. The dual functionality suits our different cooking preferences. Assembly was straightforward, and the grill feels sturdy.
Offering both gas and charcoal grilling, this grill garners compliments for its versatility. It's great for charcoal enthusiasts who want the convenience of gas for quicker tasks.
Meeting all expectations, the option to choose between gas or charcoal grilling is a standout feature. It's impressive to offer guests the choice, adding a unique touch to our BBQs.
This grill was a hit with my husband and me. Fast shipping and minimal box damage didn't detract from the product's quality. It's an excellent grill overall.
A fantastic grill that allows for the unique flavor of charcoal with the convenience of gas for precise cooking. It's the perfect blend of traditional and modern grilling methods.
This grill works wonderfully and was easy to assemble. My husband is now the primary cook, thanks to this great find.
Good.
Loaded with useful features, the ability to switch between gas and charcoal is incredibly convenient. The heat distribution is excellent, enhancing the grilling experience.
The best grill I've ever owned. Solidly built with numerous excellent features. It's an absolute steal for the quality provided.
Beautiful just like in the picture, sturdy, and produces great tasting charcoal-grilled food. Unsure about using gas and charcoal simultaneously.
We love this grill for its dual charcoal and gas capabilities, perfectly catering to our varied cooking preferences.